Stop losing bookingswhile your team is busy or asleep.

No. The system handles the first line of routine communication so your team doesn't have to. Your staff continues to handle what matters: personal decisions, exceptions, booking confirmations, and anything the system flags as requiring human involvement. The goal is a calmer workload — not a smaller team.

The system recognises when a request falls outside its defined logic and routes it to you — with context already gathered. You don't receive a raw message. You receive a prepared case: what the guest asked, what information was already collected, and what needs your decision.

We go through your current inquiry handling process together: which channels you use, where delays or missed requests occur, which questions guests ask most often, and how your team currently manages them. Based on that, I prepare a clear summary — what should be automated first, what the communication logic would look like, and what a realistic setup would involve. The audit is a paid, structured working session — not a free sales call.

Generic chatbots are designed for self-setup and handle simple, scripted flows. What I build is specific to your hotel's operation: your actual guest questions, your booking conditions, your manager handoff rules, your channels. It is not a template. It is a working communication system built around the way your hotel actually runs.

Yes. The audit is a standalone service with a clear deliverable. Even if you decide not to proceed with setup, you leave with a precise picture of where your inquiry process loses time and opportunities — and what a solution would look like. There is no obligation to continue beyond the audit.

For a typical small or mid-sized hotel, the initial working version is ready two to four weeks after the audit. This depends on the complexity of your inquiry flow, the number of channels involved, and how quickly we can align on the communication logic and exception rules.

The most common setup covers WhatsApp, Telegram, the hotel website (chat widget or inquiry form), and email. Additional channels can be added depending on where your guests currently write in. We identify the right scope during the audit.

No. The working system is designed for a hotel team, not a developer. Day-to-day, it runs without technical involvement. When something needs to change — a new scenario, a seasonal message, an updated policy — I handle that as part of ongoing support.

After launch, I monitor the system's performance, adjust scenarios as your guest communication evolves, add new logic when needed, and keep the system stable. If something isn't working as expected or a new situation comes up, you write to me directly — and I handle it.

Write to me on WhatsApp. We will start with a short conversation about your hotel, your current process, and whether the audit makes sense for you. No forms, no calls scheduled in advance — just a direct message.

Yes — because a booking engine and this system solve different problems. Your booking engine handles guests who have already decided to book: they arrived at your website, knew what they wanted, and completed the transaction. What this covers is everything that happens outside that flow. The WhatsApp message at 11pm asking about availability. The email about group rates. The guest asking whether breakfast is included before deciding. That volume does not route through your booking engine — it routes through your team. This automates that layer, so your team handles only what genuinely requires a human decision.

Because it is not a template or a generic tool. The setup is a custom engagement: I analyse your specific inquiry flow, build response logic that fits your hotel's conditions, configure your channels, and create the handoff rules your manager will actually use. What you receive is a system built around how your hotel operates — not something you adapt yourself from a default. Setup projects start from €7,000. The audit defines the exact scope first — and after the audit, the final fixed price is agreed before any work begins. Once agreed, it does not change. The question is not whether the price is high — it is whether the cost of missed and delayed bookings over the next twelve months is higher.